Star River Oval Eternity Ring

We carefully prepare and inspect every XYMQ Jewelry order before shipment to ensure your piece arrives safely and beautifully packaged.

Shipping

Free Worldwide Standard Shipping

United States: Estimated delivery in 7–12 business days.

International: Estimated delivery to most destinations in 7–15 business days.

International delivery may take longer due to customs clearance, local carrier delays, holidays, or destination-specific conditions.

Express Shipping: Estimated delivery in 4–7 business days, where available. Applicable charges will be displayed at checkout.

Tracking information will be provided by email once your order has shipped.

Returns & Exchanges

If your purchase does not meet your expectations, you may request a return or exchange within 30 days of delivery.

To be eligible:

• The item must be unworn, unused, and returned with its original packaging and included accessories.

• Please contact our customer support team before returning your jewelry so we can confirm eligibility and provide return instructions.

• Refunds will be processed within 5–7 business days after the returned item has been received and inspected.

Please note:

• Personalized items and items specifically marked Final Sale are not eligible for return or exchange.

• Customers are responsible for return shipping costs and, for exchanges, reshipping costs, unless the item arrives damaged, defective, or incorrect.

• Any original shipping charges are non-refundable.

Each XYMQ Jewelry piece is thoughtfully crafted with attention to every detail. Our artisans focus on precision, quality finishing, and timeless design to create jewelry that is made to be cherished.

We use premium 925 sterling silver, a durable and recyclable precious metal known for its comfortable wearability. Each piece is carefully polished and finished to provide a smooth feel and lasting shine with proper care.

Our gemstones are carefully selected and quality-checked to ensure beautiful brilliance, clarity, and sparkle, allowing every piece to become a meaningful part of your jewelry collection.

6-Month Style Refresh

Your style evolves, and your jewelry can too.

As a thank-you to our valued customers, XYMQ Jewelry offers a complimentary Style Refresh service within 6 months of the original delivery date.

Eligible customers may exchange their jewelry for a different eligible design, allowing their jewelry to continue matching their personal style and meaningful moments.

Exchange Details

• There is no Style Refresh service fee.

• The replacement piece may be selected from eligible XYMQ Jewelry styles.

• Customers are responsible for return shipping, reshipping costs, and any price difference between the original and replacement piece.

• Each eligible piece may use the 6-Month Style Refresh service only once.

• If the replacement piece has a lower price, the remaining difference is non-refundable and may be applied toward applicable shipping costs.

• The original piece must be complete, with its main components and stones present, and must meet our eligibility requirements.

• Please contact our customer support team before returning your jewelry so we can confirm eligibility and provide return instructions.

Our Quality & Sustainability Promise

Jewelry returned through the Style Refresh program is never resold as new or sent directly to another customer.

Accepted pieces are permanently removed from our retail inventory and processed through our responsible material recovery program. Precious-metal components are separated, refined, and recycled, while gemstones are removed and handled separately through our responsible recovery process.

The 6-Month Style Refresh is separate from our 30-day Returns & Exchanges policy and Lifetime Craftsmanship Warranty. It does not extend the standard return or refund period.

We believe jewelry should grow with you—allowing every piece to become part of your evolving style and meaningful moments.