Frequently Asked Questions
1. When will my order ship?
Orders are usually processed and shipped within 2 business days of purchase.
2. What countries do you ship to?
We can ship to all countries worldwide. But subject to local logistics policies and special circumstances, most of the cases can be mailed to all countries.
3.Can we customize other materials or styles?
We do not accept customized materials or styles at this time, but we will be accepting customized orders in August when we add a new customization section.
4. How do I take my measurements?
You can click on the details of the ring or bracelet on the product page, and there is a picture of the measurement at the bottom of the page. Just follow the picture to measure, if you are not sure, you can contact our customer service to ask.
5.The parcel shows delivery but not actually found?
Some deliverers leave them in the garage, near the mailbox, at a neighbor's house, or in some little corner that no one knows about. Or in some little nook or cranny that no one knows about. You can contact your logistics company to find out where they put it. Normally, we cannot contact the delivery person directly, you have to contact them personally. We will first contact the logistics company's tracking information, you need to check in person to find out the specific delivery is which deliveryman. We will provide you with the logistics company's contact information and tracking number.
6.How do I track my package?
A tracking number will be sent to you once your order has shipped. Simply visit the carrier's website and enter the tracking number to check the shipping status of your package. https://www.yunexpress.com/
7. Why can't I track my order on the website?
Please note that tracking information will be displayed 2-5 days after it is updated.
Therefore, if you can't find the tracking information about your package, please try again in 1-2 days, if you are really in a hurry, please contact our customer service, we will always help you to follow up the progress of the logistics and urge the logistics company.
schratz33205686@gmail.com
8. Why is my shipment status not updated?
Your shipment may be delayed for a variety of reasons. Common reasons for delays include weather, customs, or backlogs.
9.What payment methods do you accept?
We accept Paypal, credit cards (Visa, MasterCard, Discover, and American Express), and debit cards.
10. What is your return policy?
If there is an issue with your order (i.e. product defect, order error, order damage, etc.), please contact us within 7 days of receiving your order and we will be happy to assist you in reviewing the situation and, if approved, we will replace the item for you. Please do not return the item until we have reviewed it, our customer service team will review your return request and send further instructions. XYMQjewelry reserves the right to refuse any return request.
You will be responsible for your own return shipping costs. Original shipping charges are non-refundable.