XYMQjewelry Return & Refund Policy
1. Standard Returns (Non-Customized Items)
No Reason Return Period:30 days
Conditions:
Unworn, no scratches/dents/oxidation
Original packaging + security tag intact
All accessories (certificate, care card) included
Refund Rules:
Refund amount = item price - original shipping fee (if not free)
Processed within 3 business days to original payment method
Quality problem solving period:30 days
Covered Issues:
Breakage, solder failure, stone loss, plating peeling (within 7 days of delivery)
Material mismatch (e.g., S925 silver purity <92.5%)
Proof Required:
Clear photos of defects (emailed within 48 hours of delivery)
Material disputes require third-party lab report (e.g., UL, ETL)
Shipping: Free prepaid FedEx label provided by XYMQjewelry.
After processing, mail it to the initial address free of charge.
2. Customized Goods Policy
Non-Returnable Items:
Engraving, fingerprint jewelry, ring resizing, bespoke designs
Exception: Errors in customization (e.g., wrong engraving/size)
Customized goods such as the existence of defective workmanship,
acceptance of 30 days free return repair
Warranty:
Customization errors: Free remake + return shipping
3. Return Procedure
Request RMA Code:
Email schratz33205686@gmail.com with order number
Whatsapp:+86 175 0411 7872
Ship to:
XYMQjewelry Returns13258 Nelson Ave, Unit BCity of Industry, CA 91746
Refund Timeline:
3-5 business days for credit card refunds
24 hours for PayPal refunds (minus 3% processing fee)
4. Shipping Costs
|
Type of return |
Shipping costs |
Timeliness |
|
No-questions-asked return |
Customer |
Within 30 days |
|
Quality Returns |
XYMQ jewelry |
Within 30 days |
5.Legal Compliance
"California residents: 30-day return window complies with CA Civil Code §1723.
-Buyer pays customs duties
-Customs duties calculated by customs authorities at destination
-Consumers in other states apply the law of the place of purchase
"International Returns: The buyer is responsible for customs duties
and import taxes on international returns,
the exact amount is subject to the
approval of the customs office at the destination."