Refund Policy
Thank you for choosing XYMQjewelry. We want you to be completely satisfied with your purchase. If you're not happy with your jewelry, we offer a straightforward refund process.
📦 Return Eligibility
30-Day Return Guarantee
You may return items within 30 days of receipt for a full refund.
Items must meet the following conditions:
- Unworn and unused in original condition
- Original packaging intact and undamaged
- All accessories, certificates, and tags included
- No personalization or customization
💰 Refund Details
- Product Amount: Full refund to original payment method
- Shipping Fees: Original shipping fees are non-refundable; return shipping costs are the customer's responsibility (except for defective items)
- Processing Time: Refunds processed within 5-7 business days after receiving and inspecting returned items
🔄 How to Return
Please follow these steps:
- Contact Us: Email us at support@xymqjewelry.com with your order number and reason for return
- Get Authorization: We'll respond within 24 hours with a Return Merchandise Authorization (RMA) number and instructions
- Ship Items Back: Securely package your items and clearly mark the RMA number on the outside of the package
- Receive Refund: Once we receive and inspect your return, we'll process your refund promptly
Return Address:
Xymqjew Inc
30 N GouldSt Ste R
Sheridan, WY 82801
United States
We recommend using a trackable shipping service and keeping your tracking number. We are not responsible for items lost or damaged during return shipping.
❌ Non-Returnable Items
- Customized or personalized items with engraving
- Items showing signs of wear or use
- Returns requested after 30-day period
- Clearance or final sale items (unless defective)
- Earrings (for hygiene reasons, unless defective)
- Items with incomplete packaging or missing accessories
🛡️ Defective Items & Exchanges
If you receive an item with any of the following issues:
- Manufacturing defects or quality issues
- Damage during shipping
- Wrong item or incorrect specifications
We will:
- Cover all return and exchange shipping costs
- Offer free replacement or full refund (your choice)
- Prioritize your case with response within 2-3 business days
Please contact us within 7 days of receipt to report defects, and provide photos documenting the issue.
🔄 Exchange Policy
For size or style exchanges, please return the original item for a refund and place a new order. This ensures you receive your preferred item based on current inventory availability.
💳 Refund Method & Timeline
- Refund Method: Refund issued to your original payment method
- Processing Time: 5-7 business days after approval
- Bank Processing: Additional 3-10 business days depending on your bank or payment provider
📞 Contact Us
For any questions about returns or refunds, please contact us:
- Email: support@xymqjewelry.com
- Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (Pacific Time)
- Live Chat: Available through the chat widget on our website
⚖️ Legal Terms
California residents: 30-day return window complies with CA Civil Code §1723.
-Buyer pays customs duties
-Customs duties calculated by customs authorities at destination
-Consumers in other states apply the law of the place of purchase
"International Returns: The buyer is responsible for customs duties
and import taxes on international returns,
the exact amount is subject to the
approval of the customs office at the destination."
This policy does not affect your statutory rights under applicable law. If any provision of this policy conflicts with applicable law, the law shall prevail.
XYMQjewelry reserves the right to modify this refund policy at any time. Changes will be posted on this page and become effective immediately upon posting. Continued use of our services constitutes acceptance of the modified policy.
Dispute Resolution: We encourage resolving any refund disputes through friendly negotiation first. If an agreement cannot be reached, disputes shall be submitted to courts of competent jurisdiction in Sheridan County, Wyoming.
Last Updated: November 2025
XYMQjewelry - Specializing in S925 Sterling Silver Jewelry